Complete Power Connect Overhead & Underground Powerline Construction
SERVICING BATHURST, ORANGE, COWRA AND THE CENTRAL WEST
RURAL – RESIDENTIAL – COMMERCIAL – INDUSTRIAL
– Updated June 2018
Complete Power Connect (CPC)
This notice applies across all websites that we own and operate and all services we provide, including our online and mobile accounting and financial services products, and any other apps or services we may offer (for example, events or training). For this notice, we’ll just call them our ‘services’. If you are an CPC user, this notice applies to you too!
We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.
You can read the whole notice below, or if you haven’t got much time, you can jump to the section you need using the navigation menu.
Last updated: 18 June 2018
Here is a summary of some of the key changes we made on 18 June 2018:
- Navigation: We split the privacy notice into clear and defined sections so that it’s more user-friendly and easier to navigate to the information you need.
- CPC: We clarified who CPC is, and where we are headquartered.
- Principles: We’re using the update to our privacy notice as an opportunity to introduce the key principles that guide our approach to data protection – namely: Transparency, Enablement, Security and Stewardship. They’re at the heart of everything we do relating to personal data.
- Collection and Use: We’ve provided more information about the ways we collect personal data about you, who we collect that data from, and how we intend to use it.
- Cookies: We’ve introduced a new cookie notice to provide more detail on the cookies that we use and how they impact the user experience.
- Sharing: We’ve been more prescriptive about who we share your personal data with, which includes other CPC group companies, third party service providers and partners, regulators, an actual or potential buyer or where required by law.
- Security: We’ve restated our commitment to protecting your personal data using appropriate technical and organisational measures.
- Data Subject Rights: We’ve set out in more detail all rights individuals have in relation to their personal data and how those rights can be exercised.
Who are ‘we’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Complete Power Connect (CPC) and all its wholly owned subsidiaries. Our headquarters are in Bathurst NSW Australia, but we operate and have offices all over the world. Address details for all CPC offices are available on request.
We provide Complete Power Connect (CPC) continues to deliver excellent service availability, as a level 1 and 2 Authorised Service Provider (ASP). Our experience as a level 2 ASP is with supplying and installing consumer mains, including main switchboards, final subcircuits, dedicated protection devices and every authority metering facilities as required to meet national standards. If you want to find out more about what we do, see the home page.
Our principles of data protection
Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.
Transparency: We take a human approach to how we process personal data by being open, honest and transparent.
Enablement: We enable connections and efficient use of personal data to empower productivity and growth.
Security: We champion industry leading approaches to securing the personal data entrusted to us.
Stewardship: We accept the responsibility that comes with processing personal data.
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, look at cookie notice below
Information we get from third parties: Most of the information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us but believe that an CPC subscriber has entered your personal data into our websites or services, you’ll need to contact that CPC subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
- providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
- marketing communications (about CPC or another product or service we think you might be interested in) in accordance with your marketing preferences
- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- other companies in the CPC group of companies
- third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you
- regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
- an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
- other people where we have your consent.
International Data Transfers
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, UK, China and where our data hosting provider’s servers are in Sydney Australia. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information about security, check out CPC security pages.
If you want more detailed information, we’ve produced a Service Organisation Control (SOC 2) report, which is available on request. The SOC 2 report was produced after an independent auditor’s examination of our service controls
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to firstname.lastname@example.org
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to email@example.com
If you’re not happy with how we are processing your personal data, please let us know by sending an email to firstname.lastname@example.org We will review and investigate your complaint and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Our email is email@example.com
Accredited Service Provider (ASP) Scheme and contestable works.
An ASP is someone of an organisation who is accredited with the Australian government.
The ASP Scheme Rules were revised in December 2017 to better align with the digital meter requirements from 1 December 2017.
Contestability may also be extended to other capital works requested by and funded by individuals or organisations to suit site developments (such as asset relocations), or required as a result of damage caused by others.
Customers can use the lists of ASPs at the links below. There are separate lists for ASPs who are accredited to perform different types of connection services.
Level 1 – Construction of network assets
You will need a Level 1 ASP to extend the overhead or underground network to reach your property, or if you require the capacity of the existing network (the amount of electricity it can safely supply) to be increased. This may include high and low voltage works, substations and basic metering.
Level 2 – Service work/connection services
You will need a Level 2 ASP to perform work closer to your premises such as:
- disconnecting your premises from the network (class 2A)
- installing, upgrading and/or energising (Connection point) an underground service line to connect your premises to the electricity network (class 2B)
- installing, upgrading and/or energising (Connection point) an overhead service line to connect your premises to the electricity network (class 2C)
The decision to apply to become, or renew, Level 2 accreditation is for each individual ASP or potential ASP to make.
Only the installation of distributor based meters has been affected by the changes on the 1December 2017.
The changes do not affect Level 2 Classes 2A, 2B or 2C. If you want to do work in these classes you must be accredited accordingly as an ASP.
If you want to continue with work associated with equipment such as load control receivers, you will need to maintain or receive Level 2 accreditation, including class 2D. Dedicated load control equipment remains the responsibility of the distribution network service provider and the requirement for class 2D accreditation remains in place after 1 December 2017.
Even though installation of basic type metering will no longer be allowed after 1 December 2017, the qualifications and skills remain valid and may help prepare you to become a subcontractor to metering providers and distribution networks.
If you want to be accredited as a Level 2 ASP, more information on the required competencies is contained in the ASP Scheme Rules.
Level 3 – Design of network assets
You will need a Level 3 ASP to design distribution network assets, including separate classes for underground or overhead.
For more information head to energy.nsw.gov.au
What does NMI stand for?
NMI stands for – National Meter Identifier.
Why do I need a NMI for a new electricity connection?
The NMI number ‘ties’ the customer and the electricity meter together so that the customer can be be billed by an energy retailer. The relevant network operator issues this number via the retailer to the end customer and allows the electrician to submit his paperwork when they connect the meter to the network. The electrician cannot legally connect the meter if he does not have a NMI issued.
How do I get an NMI number or Job Number (Ausgrid)?
Energy Connections NSW can facilitate the issuing of this number simply click on the relevant links above to find out further info.
How long does it take to get an NMI number or Job Number?
Once we have gained authorisation from the customer, we submit the request to the relevant network operator for your area and the number usually is forwarded to the electrician within 2 to 5 business days.
If your electrician has requested a PTC (Permission to Connect) – only relevant to the Endeavour Energy network, these will take a total of 10 to 14 business days to receive. Your electrician needs both the NMI & PTC in this network before he can legally connect the premise to the electricity network.
I don’t know if I need a NMI or Job number or what network my property is located in?
Don’t be too worried which electricity network you are in or if you need a NMI or Job Number. We will do all the work once we receive your application to determine what is required for your electrician.
What can delay the issuing of an NMI?
Usually delays occur when we are not given the full and correct address information. Provided we are given Lot, DP, house number, street name and type, suburb and post code delays are usually minimised. Also providing your electricians correct email address minimises any communication errors and delays.
My electrician has asked for the NMI on my existing connection
If your electrician has had to make adjustments to your existing meter he will need your NMI number so he can submit his paperwork to the network operator. The number is found on you electricity account, otherwise you can contact your current energy retailer and ask for it.
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